NOMURA

Nomura initially appointed Stern Consultancy to complete a financial audit of the extensive catering operation in their London offices. This was followed by a request to structure a tender exercise to review the contract catering market so that Nomura could verify that they were working with a contractor that fully understood their very specific requirements.

The exercise meant looking at five potential contractors. Once a preferred supplier had been identified, it was critical to focus on ensuring a seamless transition, especially in relation to the hospitality services and TUPE. Stern Consultancy provided relevant support to ensure that the client was able to develop a strong and constructive relationship with their new caterer, leading to a successful transition and an immediate improvement in the quality of service.

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